{"id":62420,"date":"2018-04-13T13:33:02","date_gmt":"2018-04-13T13:33:02","guid":{"rendered":"https:\/\/viconsortium.com\/?p=62420"},"modified":"2018-04-13T13:35:32","modified_gmt":"2018-04-13T13:35:32","slug":"wapa-issuing-second-round-of-post-storm-bills-for-electrical-and-potable-water-services","status":"publish","type":"post","link":"http:\/\/wp.viconsortium.com\/?p=62420","title":{"rendered":"WAPA Issuing Second Round Of Post-Storm Bills For Electrical And Potable Water Services"},"content":{"rendered":"<p class=\"\"><span class=\"\">The Virgin Islands Water and Power Authority said on Friday that the second round of post-storm bills for electrical and potable water service were being issued. As with the initial set of bills, some will be based on actual consumption and others will be estimated.<\/span><\/p>\n<p class=\"\"><span class=\"\">WAPA is rebuilding its automated metering systems, and until they are fully restored, meter services personnel continue to manually read meters, WAPA said. <\/span><\/p>\n<p class=\"\"><span class=\"\">\u201cThe physical reading of the meters has caused a delay in WAPA\u2019s ability to process bills for a normal billing cycle. As a result, this second wave of post-storm bills are for extended billing periods. The bills that are now being issued will cover the period from the customer\u2019s last meter read date to late March,\u201d said Lawrence Kupfer, WAPA executive director. In addition, the authority will continue to offer payment plans to customers on a case-by-case basis.<\/span><\/p>\n<p class=\"\"><span class=\"\">The authority apologized for any inconvenience caused by the extended billing periods, the estimated bills for electrical and water service, and the delay in issuing bills to its customers. <\/span><\/p>\n<p class=\"\"><span class=\"\">\u201cWe assure our customers that all efforts are being made to rebuild our automated metering systems to facilitate a resumption of electronic meter reading. Once the systems are restored, an actual consumption reading will be taken of all customers who have received estimated bills so any required adjustments can be made,\u201d Mr. Kupfer added.<\/span><\/p>\n<p class=\"\"><span class=\"\">He encouraged customers who have not received bills since the initial bill issuance to pay down on their balance.<\/span><\/p>\n<p class=\"\"><span class=\"\"> \u201cCustomers can utilize the on-line payment portal on the WAPA website, www.viwapa.vi, or the payment kiosks located at Petrus Plaza on St. Thomas and at the Authority\u2019s customer service offices. In fact, I encourage customers who want to pay down on their balance to utilize the kiosks,&#8221; he aid.<\/span><\/p>\n<p class=\"\"><span class=\"\">Additionally, Mr Kupfer said, when WAPA resumed billing for post-storm services,\u00a0<\/span><span class=\"\">the utility applied its two-tier rate structure across the customer\u2019s entire consumption total, as if it represented an ordinary billing cycle.\u00a0\u00a0<\/span><span class=\"\">To correct this issue, WAPA will be issuing a credit shortly, to all affected customers, based on consumption during the bill period.\u00a0<\/span><span class=\"\">The two-tier payment structure provides one rate for the consumption of up to 250-kilowatt hours, and a slightly higher rate for consumption in excess of 250-kilowatt hours.<\/span><\/p>\n<p class=\"\"><span class=\"\">Billing questions or concerns should be directed to representatives at customer service offices located at Port of Sale Mall on St. Thomas, Sunny Isle on St. Croix, and at The Marketplace on St. John.\u00a0 Customer Service offices on St. Thomas and St. Croix operate weekdays 7:30 am \u2013 4:00 pm. On St. John, the Customer Service office operates weekdays between 8:00 am \u2013 4:00 pm. Self-service payment kiosks are available during business hours at the customer service locations, and seven days a week from 6 am \u2013 11 pm at Petrus Plaza.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Virgin Islands Water and Power Authority said on Friday that the second round of post-storm bills for electrical and potable water service were being issued. As with the initial set of bills, some will be based on actual consumption and others will be estimated. WAPA is rebuilding its automated metering systems, and until they [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":48696,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[628,191,147],"tags":[8136,68,83],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WAPA Issuing Second Round Of Post-Storm Bills For Electrical And Potable Water Services - V.I. 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